Mingledorff's + XOi
XOi’s first-of-its-kind, technician-focused technology is powering a world in which people and equipment are connected, decisions are transparent, and quality outcomes are predictable. XOi transforms field service businesses from the ground up by giving technicians a digital tool to easily collect critical on-site data through photos and videos. Once jobsite data is captured, XOi automatically analyzes that data to provide a business with revenue-producing opportunities such as end-of-life unit information and service trends.
Resources & Support
- XOi allows a technician to access a curated knowledge base with PDF resources, Service bulletin content, and multimedia content.
- The Mingledorffʼs ONSITE support request is a direct link to the technical services group.
- Content captured in this workflow will help reduce time to resolution.
Workflow Details
- Daily Mingledorffʼs Equipment Workflow – Dealer Use: To be used on any equipment sold or serviced by Mingledorff’s.
- Are you working on Infinity or evolution system? Dealer use: Three steps and pre-loaded with instructions
- Counter & TXV Request: Content shared in this workflow will go directly to counter teams. Itʼs pre-loaded with a common TXV parts list documentation.
- Mingledorffʼs ONSITE support request: This 12 step workflow will provide TSMs with all pertinent information instantly from the field to improve the speed of reply and resolution.